Customer Service 101 (Taster)
3 Sessions
26 Actions
57 Minutes
About
Tagline
Customer service is an attitude, not a department.
Description
Hi {{name}}, welcome to this taster program on customer service! 👋
Think of a time when you dealt with a challenging customer. What were your thoughts at that point of time? Did you perform as well as you had expected?
What is this program about?
In this program, you will experience a taster of Gnowbe Learn's Customer Service 101 suite. Here, you will discover basic tips to maintain control during difficult circumstances and address the common challenges faced by customer service representation.
What is covered in this program?
You will be guided through one selected session from each of the programs, featuring:
- Delighting Difficult Customers
- Exceed Customer's Expectations
- Million Dollar Attitude
That's a total of 3 sessions of customer service insights! Are you ready? Let's begin! 👇
About the Author
Gnowbe
Gnowbe, the World's Best Mobile Authoring & Content Platform
Gnowbe is a mobile 1st, web-enabled, micro-learning solution that helps digitize and scale content for alignment, communications and training. Gnowbe's agile solution empowers anyone to create content and anyone to access content anytime, anywhere.
We built Gnowbe on the latest research and science on how adults learn: not by passive listening but through application and reflection. Gnowbe leverages bite-sized, social learning (chats and messaging) and gamification to encourage active engagement and inspire behavior change. It is designed for the modern learner who needs relevant, new content when they want it, when they need it - right in their pockets.
Gnowbe is available in any language and serves clients in 45 countries from our 2 offices based in San Francisco and Singapore.
Content
Session 1
Delighting Difficult Customers
Session 2
Exceed Customer's Expectations
Session 3
Million Dollar Attitude