After-Sales Stewardship (Demo)
5 Sessions
52 Actions
101 Minutes
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About
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Beyond the transaction. Master the art of luxury stewardship post-purchase excellence. ✨
Description
In the exclusive world of high-end retail, the close of a sale is just the beginning. This intermediate-level program transforms Luxury Client Advisors from salespeople into trusted custodians of the client relationship, focusing on the practical drivers of long-term retention and loyalty. 💎

In this program, you will master:
  • The Gratitude Ritual: Perfecting the lost art of handwritten correspondence. ✍️
  • Care & Custody Mastery: Educating clients on how to protect and preserve their high-end items.
  • The Service Touchpoint: Handling repairs and maintenance with empathy to build trust. 🛠️
  • Milestone Management: Using data to time your personalized, long-term client check-ins perfectly.

Build the skills to completely eliminate buyer’s remorse and keep high-net-worth clients coming back for your unmatched level of service! 🚀🌟
About the Author
author
Gnowbe Academy
AI-Powered Microlearning Instructional Design (MID) Expert
Gnowbe is an award-winning platform that revolutionizes corporate training and learning by enabling organizations to instantly create engaging, mobile-first, social microlearning experiences. 

As an all-in-one training solution supercharged by AI, Gnowbe empowers human potential by making knowledge retention easier and development faster.
Content
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Session 1
The Stewardship Mindset 🧠
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Session 2
The Gratitude Ritual ✍️
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Session 3
Care & Custody Mastery 💎
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Session 4
The Service Touchpoint 🛠️
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Session 5
Milestone Management 🗓️