Handling Return Fraud 🛡️ (Demo)
5 Sessions
51 Actions
109 Minutes
About
Tagline
Protect your profits and sharpen your retail instincts: Master the art of detecting and handling return fraud with confidence and poise. 🛡️
Description
Fraudulent returns are a growing challenge that hurts store profitability. This course is your tactical guide to spotting the difference between a real customer concern and a retail scam.
In this program, you will learn how to:
- Identify "Wardrobing" through sensory cues like scents and reattached tags.
- Detect Ticket Switches by cross-referencing inner tags with receipts. 🔍
- Confidently explain store policies and offer store credit using proven scripts.
- Use De-escalation Techniques to safely handle pushback and seamlessly involve management when necessary. 🗣️💼
Equip yourself with the eagle-eyed observation skills needed to protect the bottom line while keeping the store atmosphere positive and safe. 🛍️✅
About the Author
Gnowbe Academy
AI-Powered Microlearning Instructional Design (MID) Expert
Gnowbe is an award-winning platform that revolutionizes corporate training and learning by enabling organizations to instantly create engaging, mobile-first, social microlearning experiences.
As an all-in-one training solution supercharged by AI, Gnowbe empowers human potential by making knowledge retention easier and development faster.
Content
Session 1
The Cost of Fake Returns
Session 2
Spotting Signs of Wardrobing
Session 3
Catching the Ticket Switch
Session 4
Explaining Policy with Poise
Session 5
De-escalation and Safety