Emotional Intelligence for Leaders 🧠 (Demo)
6 Sessions
60 Actions
129 Minutes
About
Tagline
Master the Emotional Intelligence skills needed to transform your retail team into a resilient, high-performing community. 🧠✨
Description
In retail, the difference between a high-performing store and a struggling one often comes down to leadership EQ. This specialized program equips Store Managers with the emotional toolkit needed to navigate high-volume pressures and lead a diverse team.
✅ What You Will Learn:
- Self-Regulation: Master the "step off the floor" technique to identify stress triggers and maintain professional composure when the store gets chaotic.
- The Mood Setter: Understand how your personal energy acts as a thermostat for the entire store, directly impacting staff morale and the customer experience. 🌟
- Empathy Mapping: Use practical frameworks to connect with the unique needs of your diverse workforce (from students to parents).
- Conflict Navigation: Learn to mediate interpersonal drama with impartiality and grace, ensuring minor frictions don't escalate into toxic turnover. 🤝
✅ Key Outcomes:
- Foster a psychologically safe environment, reduce staff burnout, and inspire deep-rooted loyalty by balancing operational goals with genuine human connection. 🛡️📈
About the Author
Gnowbe Academy
AI-Powered Microlearning Instructional Design (MID) Expert
Gnowbe is an award-winning platform that revolutionizes corporate training and learning by enabling organizations to instantly create engaging, mobile-first, social microlearning experiences.
As an all-in-one training solution supercharged by AI, Gnowbe empowers human potential by making knowledge retention easier and development faster.
Content
Session 1
Leading with EQ in Retail 🛒
Session 2
Mastering Self-Regulation 🛑
Session 3
Becoming the Mood Setter 🌟
Session 4
Empathy for Diverse Teams 🤝
Session 5
Navigating Team Conflict ⚖️
Session 6
Building a Resilient Team 🛡️