Elevating Customer Service for L'Oreal Beauty Advisors 💄
4 Sessions
40 Actions
84 Minutes
About
Tagline
Empower Your Expertise: Transform Travelers into Loyal L'Oreal Customers Through Exceptional Service.
Description
Welcome to Elevating Customer Service for L'Oreal Beauty Advisors 💄!
This program is specifically designed for L'Oreal Beauty Advisors like you, working in dynamic, high-traffic retail environments such as airports and duty-free stores worldwide. Your role is crucial, and this course will equip you with the skills to shine!
Over three engaging sessions, you will master the art of customer engagement from start to finish:
- Session 1: Welcoming & Skin Consults 🤝 - Learn techniques to create an unforgettable first impression and conduct effective, quick skin consultations to understand customer needs amidst the hustle and bustle. Find out how to make each traveler feel seen and valued. 🧴✨
- Session 2: Mastering Product Cross-Selling 🛍️ - Boost your sales and enhance the customer experience by confidently recommending complementary L'Oreal products. Discover how to seamlessly suggest items like toners, cleansers, or powders that perfectly match their initial purchase or consultation results. 💡📈
- Session 3: After-Sales & Building Loyalty 💖 - The service doesn't end at the till! Understand the critical importance of follow-up and after-sales service. Learn strategies to ensure customer satisfaction, encourage repeat visits (or purchases next time they travel!), and cultivate lasting loyalty to the L'Oreal brand. 💌🌟
Our ultimate goal? To empower you to convert passing travelers into dedicated, loyal L'Oreal customers through your exceptional service skills. Get ready to elevate your impact! 🌟✈️
About the Author
Jessie Cheuk
L'Oreal
Content
Session 1
Welcoming & Skin Consults 🤝
Session 2
Mastering Product Cross-Selling 🛍️
Session 3
After-Sales & Building Loyalty 💖
Session 4
Adapting to the Airport Environment ✈️