Managing Difficult Customers
3 Sessions
19 Actions
26 Minutes
About
Tagline
Description
What is this program about?
This sample program gives you an idea of how to use Gnowbe to train your customer facing employees on topics such as:
- 10 ways to be a better listener
- Changing conversational habits for better listening
- How to show empathy when responding to difficult customers
- 3-part script for resolving complaints
Other programs in this series include:
- Delight Your Customers with Agile
- Million Dollar Smile
- Servicing Virtual Customers
About the Author
Gnowbe
Gnowbe, the World's Best Mobile Authoring & Content Platform
Gnowbe is a mobile 1st, web-enabled, micro-learning solution that helps digitize and scale content for alignment, communications and training. Gnowbe's agile solution empowers anyone to create content and anyone to access content anytime, anywhere.
We built Gnowbe on the latest research and science on how adults learn: not by passive listening but through application and reflection. Gnowbe leverages bite-sized, social learning (chats and messaging) and gamification to encourage active engagement and inspire behavior change. It is designed for the modern learner who needs relevant, new content when they want it, when they need it - right in their pockets.
Gnowbe is available in any language and serves clients in 45 countries from our 2 offices based in San Francisco and Singapore.
Content
Session 1
Listening to the Customer
Session 2
Showing Empathy
Session 3
Resolving the Complaint