đąCL09 - Revolutionizing Intercity Travel: Aeroline's Journey to Customer-Centric Excellence
4 Sessions
17 Actions
17 Minutes
About
Tagline
Redefining travel with comfort, care, and customer-centricity at its core
Description
This session dives into Aerolineâs approach to re-defining intercity bus travel by prioritizing customer comfort, safety and service quality. CEO Law Cheok Gheen will share insights on Aerolineâs business model, from premium service offerings to strategic route planning and customer feedback integration. Participants will experience the journey firsthand, observing how Aeroline differentiates itself in a competitive market.
Moderator: Rosemary Tan
Emcee: Ooi Vern Hau
About the Author
NEXLeaders.com
Mr Law Cheok Gheen
Mr Law Cheok Gheen is the CEO of Aeroline Group, a leading player in the passenger transport and hospitality industries in Malaysia. Under his leadership, Aeroline has transformed its operations, expanding from coach services to diversified travel and hospitality solutions. Cheok Gheenâs leadership is centered on operational efficiency, customer experience and technological integration, enabling Aeroline to stay ahead in a highly competitive market. Throughout his journey, Cheok Gheen has faced numerous operational and leadership challenges, particularly in adapting to evolving customer expectations and managing business growth while maintaining quality service and sustainability across his diverse portfolio.
This course was developed and powered by NEXLeaders.com for ELC 2025.
Content
Session 1
Before We Begin
Session 2
Beginning, Values, Challenges, Legacy & Final Word
Session 3
Ask the Speakers
Session 4
Your Feedback Mattersâ