This program is your essential guide to transforming every customer interaction into a lasting relationship. At DORS, we go beyond transactions — we create genuine connections that inspire loyalty, spark discovery, and drive growth.

Through this program, you’ll learn to master the art of conversation — from natural small talk to asking meaningful, open-ended questions. You’ll also develop active listening skills to understand each customer’s needs and tailor your recommendations with care. ✨

We’ll cover practical ways to introduce The DORS Club, present its benefits with confidence, and upsell thoughtfully by adding real value to every purchase.

And because great service doesn’t end at the cashier, you’ll learn how to stay connected through our Customer Service channels — encouraging repeat visits and long-term relationships that make every customer feel seen and remembered.

By the end of this program, you’ll feel confident, empowered, and ready to create the exceptional DORS experience that keeps customers coming back. 🚀